The data controller is Alicante City Council, Tax Identification Number P0301400H, of Calle Jorge Juan 2, 03002 ALICANTE.
We set out below the purposes for which personal data are processed, and the legal basis permitting such processing, in addition to the duration:
| PROCESSING | PURPOSE | LEGAL | STORAGE |
|---|---|---|---|
| User registration on the website and app of the Service to obtain information and receive alerts. | Administer initial registration and provision of the services offered via the website. | Affirmative consent by means of the checkbox contained in the 'Work with us' form. | For as long as the user remains within the system. |
| Gathering of complaints and suggestions with regard to the single fare system and the Alicante urban transport system in general. | Administer and process complaints and suggestions submitted by data subjects. | Affirmative consent by means of the checkbox contained in the 'Work with us' form. | For as long as it takes to process the complaint or suggestion, and following completion thereof, until any possible legal action has become time-barred. |
| Remote electronic means of payment via a payment gateway or token storage within the central system. | Administer payment via the platform. | Affirmative consent by means of the checkbox contained in the form for this purpose. | Until the request has been resolved |
Data subjects may exercise their rights of access, rectification, erasure, restriction, portability, objection and revocation of consent by any of the following methods:
Users may likewise register a complaint with the supervisory authority, the Spanish Data Protection Agency, if they believe that their data have not been processed in accordance with the regulatory requirements.
Your personal data will be processed solely by the data controller and will not be subject to any assignment or transfer, other than being made available to State Law Enforcement Agencies with regard to the investigation of criminal activity or in the event of a legal obligation.
Your personal data may be accessed by data processors, in other words service providers requiring access to your personal data in order to undertake their functions. The service providers accessing your personal data are in general involved in the information systems and technology sectors.
Your personal data may likewise be passed on to companies of the Vectalia group, on the basis of legitimate interest.
This privacy policy may change in accordance with legislative or self-regulatory demands.